Silo provides customer support to help with questions about your account, investing experience, Rewards, transfers, funding, and other platform-related issues.

You can contact the Silo customer support team by emailing support@silomarkets.com or submitting a ticket through the Silo Platform. 

Here are the steps: 

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Step 1: Click on Name

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Step 2: Click on Profile

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Step 3: Click on Account Settings

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Step 4: Select “Contact Us”

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Step 5: Submit Support Ticket

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When contacting Support, use the email address associated with your Silo account whenever possible. This can help the team identify your account and assist you more efficiently. 

What Can I Contact Support About?

Silo Support can assist with questions or issues related to areas such as:

• Account setup and account access
• Deposits and withdrawals
• Portfolio transfers
• Portfolio balances
• Rewards and points
• Membership plans
• Account information
• Orders
• Platform issues

If you are unsure which team can help with your question, you can still contact Silo Support and explain the issue.

How Quickly Will Support Respond?

Silo’s Support team will respond within a business day. If your request is urgent, please indicate so on your ticket. We will get back to you within a few hours. 

Response times may vary depending on the complexity of your request and whether additional information or verification is required.

For issues involving account security or potentially unauthorized activity, contact Support as soon as possible rather than waiting for a routine response.

What Should I Include in My Support Request?

Providing relevant information in your initial message can help Support understand your issue more quickly.

Depending on your question, include:

• The email address associated with your Silo account.
• A clear description of the issue.
• The date and approximate time the issue occurred.
• Relevant transaction information.

Avoid including unnecessary sensitive information.

Never include your password, authentication codes, or other account security credentials in a support email.

Can I Book a Meeting With Silo?

Silo's official support page also provides an option to book a meeting with the Silo team. If your question is better handled through a conversation, you can use the meeting option available on Silo's support page through Calendly. 

What If I Have an Account-Specific Question?

For account-specific questions, contact Silo Support using the email address associated with your account whenever possible.

Support may need to verify your identity before discussing certain account information or making changes to your account.

This verification helps protect your account and prevents unauthorized individuals from accessing account information.

Where Can I Find More Answers?

Silo's official support page includes a Frequently Asked Questions section covering common questions about the platform, accounts, transfers, Rewards, and other features. 

You can review the available support resources before contacting the team to see whether your question has already been answered.